does not mean that you have to do it
Posted: Mon Dec 23, 2024 7:10 am
In this way, can we solve the work efficiency problem more quickly? Therefore, the first task of product operation is personnel training. Rather than showing off skills, the second important or not urgent thing is what is important or not urgent? You need to learn to accumulate material information. Why do you need to do this? For example, some basic Q&A type interactions, such as product basic user manuals and FAQs. If you don’t have the awareness of knowledge accumulation and review, you will face very basic questions that will come to you. I believe that when you are doing this product operation or operation work, you will find that I have already talked about such a basic problem.
You have already talked about it, but he still asks you iranian phone numbers right? Is he unwilling to learn? No, but his professional level is not as high as yours, and his understanding of this matter is not as deep as yours. What is the result? When you train him, his memory retention is not so high. When he encounters such a problem again, he will come to you. If you have enough time, will you forward it to him directly if you have the corresponding documents and video materials on hand? Even when you are in a meeting or even when you are doing other things, can you forward the message to him with one click and quickly solve his problem, indirectly solving the customer's problem? As mentioned earlier, you cannot handle it yourself if someone comes to you.
The second is to not only let you personally but also have a helper who can solve this person's problem. If you let each person go from being responsible for one project to being responsible for two projects, when the material data is accumulated, if there is any problem, send a document first to solve it, and then communicate if you don't understand it. In this way, the customer may not be satisfied with the communication effect of your previous one-on-one communication, but because you have trained talents, your efficiency in solving problems will definitely be greatly improved.
You have already talked about it, but he still asks you iranian phone numbers right? Is he unwilling to learn? No, but his professional level is not as high as yours, and his understanding of this matter is not as deep as yours. What is the result? When you train him, his memory retention is not so high. When he encounters such a problem again, he will come to you. If you have enough time, will you forward it to him directly if you have the corresponding documents and video materials on hand? Even when you are in a meeting or even when you are doing other things, can you forward the message to him with one click and quickly solve his problem, indirectly solving the customer's problem? As mentioned earlier, you cannot handle it yourself if someone comes to you.
The second is to not only let you personally but also have a helper who can solve this person's problem. If you let each person go from being responsible for one project to being responsible for two projects, when the material data is accumulated, if there is any problem, send a document first to solve it, and then communicate if you don't understand it. In this way, the customer may not be satisfied with the communication effect of your previous one-on-one communication, but because you have trained talents, your efficiency in solving problems will definitely be greatly improved.