The category you want to fall into
Posted: Mon Dec 23, 2024 9:01 am
There are different approaches you can take to be proactive in live chat, but one of the best is probably to go beyond what customers are looking for.
For example, imagine you sell and repair printers. Our customer reaches out almost every month to repair a component on an older unit.
It's pretty obvious that something is wrong here and it may lebanon phone number be more valuable to simply replace the printer. This is a good time to suggest the customer do so along with a model recommendation and a brief explanation of why the change would be valuable.
The point is to try to identify potential sales opportunities and show customers that you care about them and their best interests.
2. Be receptive
If you want to discourage customers, don't respond. You can think of this from a personal standpoint. Imagine you're trying to have an important conversation with two different people. One pays attention to you and responds quickly, and the other gives delayed responses and barely says anything. Who are you more inclined to talk to?
It's the same principle with your customers. Don't keep them waiting, and if you have to wait to gather information or for some other reason, let them know what's going on and check back frequently to see if the wait time is longer than expected.
For example, imagine you sell and repair printers. Our customer reaches out almost every month to repair a component on an older unit.
It's pretty obvious that something is wrong here and it may lebanon phone number be more valuable to simply replace the printer. This is a good time to suggest the customer do so along with a model recommendation and a brief explanation of why the change would be valuable.
The point is to try to identify potential sales opportunities and show customers that you care about them and their best interests.
2. Be receptive
If you want to discourage customers, don't respond. You can think of this from a personal standpoint. Imagine you're trying to have an important conversation with two different people. One pays attention to you and responds quickly, and the other gives delayed responses and barely says anything. Who are you more inclined to talk to?
It's the same principle with your customers. Don't keep them waiting, and if you have to wait to gather information or for some other reason, let them know what's going on and check back frequently to see if the wait time is longer than expected.