Relationship Management: How important is it in the Digital Market?

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Relationship management is crucial in the digital market, as it allows you to build lasting connections with customers. An effective approach increases loyalty, improves communication and boosts sales, transforming interactions into valuable opportunities for your online business.
How to have good Relationship Management
To have a relationship, you need to understand greece mobile database customer relationship management is and understand who you are targeting, their habits and preferences. This is no different in the business world! It is no wonder that the book “ How to Win Friends and Influence People ”, published by Dale Carnegie in 1937, is still one of the biggest bestsellers in the world. Those who manage relationships well boost sales and get ahead of their competitors.

Let’s say you go to a coffee shop near your office every day. As time goes by, the staff starts to learn more about you, your preferences, your schedule, and even your name! So, you start to get more personalized treatment, like coffee with “your” sugar level and croissant at the temperature you like.

As a result, you become more satisfied and loyal to this coffee shop every day. Your level of trust in them is so high that you start consuming other products just because the staff recommends them. This is the power of good customer relationship management.