Virtual ethnography: how to understand your customer?

TG Data Set: A collection for training AI models.
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samiaseo222
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Joined: Sun Dec 22, 2024 4:24 am

Virtual ethnography: how to understand your customer?

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Ethnography, by definition, deals with the description and analysis of popular cultures of groups and communities. Virtual ethnography, on the other hand, consists of studying the behaviour of entire groups of Internet users, without singling them out. Its aim is to obtain the most precise data possible about a given community, by observing the reactions and preferences of those analysed. People's online activities are closely related to their needs in the real world, and the Internet allows the researcher to get to know them better and to observe the real behaviour of the group of interest. It is possible to analyse both current and past moods: after all, nothing is lost on the Internet.

Get to know the communities

At the time of the experiment, it is important to mingle appropriately, so that respondents do not feel that there is an "outsider" among them. In some narrow, specialized groups, due to the total oil and gas company canada whatsapp number limitation of anonymity, it is not welcome to just skim through messages or ask too many questions: they expect discussion, to share one's own experiences, to prove that one is a true member of the community. This sensitivity is indicative of how important it is in some people's lives to share their perceptions with their online friends, and at the same time underlines how reliable the data obtained in this way can be, and Virtual Ethnography aims to find out as much as possible about the natural and real reactions and behaviors of Internet users.

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The researcher does not usually reveal his identity: he enters the virtual community as a participant or observer. Virtual ethnography involves two scenarios:

An observer, a member of a given group (social networks, chats, portals, etc.), has the task of integrating into the environment and carefully analyzing the behavior, but without interacting in any way with the other participants. He examines the context of the messages posted, their purpose and their form.
Active user: establishes relationships with members, actively participates in the community, but does not influence its goals or value system. May incite others to debate a given topic by posting controversial statements or asking questions.
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